1. Identify your device
Identify your operating system version and the screen you plan to use. A player should support both your computer and the account format.
2. Choose the correct player
Use the player recommended for your operating system, downloaded from the official developer source. Check licensing requirements before installation.
3. Add your account
Enter the provided credentials using the supported login method. Copy details carefully and avoid adding spaces to usernames, passwords or URLs.
4. Test playback and controls
Open one live source and one on-demand title. Check audio, subtitles and navigation. Confirm your simultaneous connection allowance before signing in on another screen.
5. If something needs attention
Note your device model, player name, source and the exact error. Tell support whether the problem affects one channel or all playback. Never share your password in a public support thread.