1. Identify your device
Find the exact model and operating system in your TV settings. Player availability varies by television model and region.
2. Choose the correct player
Use your TV’s official app store to look for the player confirmed by support. Some players may require a separate licence; check this before buying.
3. Add your account
Use the login method supplied for your account, and enter the details carefully with your remote or the player’s supported entry method.
4. Test playback and controls
Open one live source and one on-demand title. Check audio, subtitles and navigation. Confirm your simultaneous connection allowance before signing in on another screen.
5. If something needs attention
Note your device model, player name, source and the exact error. Tell support whether the problem affects one channel or all playback. Never share your password in a public support thread.