1. Identify your device
Note your phone or tablet model and operating system version. Check whether you will normally watch over Wi-Fi or mobile data.
2. Choose the correct player
Choose a compatible player available through your device’s official app store. Check any player licence or in-app costs separately from the subscription.
3. Add your account
Enter your issued account details in the chosen player. Keep private playlist links and passwords out of shared notes and screenshots.
4. Test playback and controls
Open one live source and one on-demand title. Check audio, subtitles and navigation. Confirm your simultaneous connection allowance before signing in on another screen.
5. If something needs attention
Note your device model, player name, source and the exact error. Tell support whether the problem affects one channel or all playback. Never share your password in a public support thread.