1. Identify your device
Confirm whether you have Android TV, Google TV or Fire OS, and note your device model.
2. Choose the correct player
Ask support for the compatible player for your device and install it from an official or verified source. Avoid unverified download codes or APK links.
3. Add your account
Open the confirmed player and use the exact account login method issued to you. An app installation code is not a subscription password.
4. Test playback and controls
Open one live source and one on-demand title. Check audio, subtitles and navigation. Confirm your simultaneous connection allowance before signing in on another screen.
5. If something needs attention
Note your device model, player name, source and the exact error. Tell support whether the problem affects one channel or all playback. Never share your password in a public support thread.